Refund Policy

This Refund Policy applies to one-time purchases of Promptly learning bundles made by [Legal entity name — to be confirmed by the owner] (trading as Promptly). Mandatory consumer withdrawal and refund rights under applicable law remain unaffected.

1. One-time purchases

Promptly’s current paid learner offers are one-time purchases. They do not renew monthly or annually.

2. Refund eligibility

First-time bundle purchases may be eligible for a refund request within 30 days of purchase, subject to applicable law and the conditions below. To request a refund, contact hello@promptlyacademy.online with your account email, purchased bundle, and transaction or request reference.

3. Exceptions

Refunds may be refused where permitted by law if there is evidence of fraud, abuse, repeated refund behaviour, or material misuse of Promptly. Your statutory consumer rights remain unaffected.

4. Billing errors

Duplicate charges and confirmed billing errors are refundable. Report them promptly so they can be investigated.

5. Access after a refund

If a paid-bundle purchase is refunded, access to that refunded bundle may be removed. Learning progress already recorded may remain associated with your account. Certificates already validly earned may be retained or reviewed according to our certificate policies and applicable law.

6. Complete Promptly

A refund of Complete Promptly may remove access to the premium bundles that were granted through that purchase. If you separately own another bundle, that separate entitlement is not affected.

7. Payment processing

Refund processing may be handled manually or through [Payment provider — to be configured] when a payment provider is connected. Processing times depend on the payment method and provider.

8. No recurring cancellation

Because current paid bundles are one-time purchases, there is no monthly or annual subscription to cancel for new bundle purchases.

9. Contact

Refund questions? Contact hello@promptlyacademy.online or support@promptlyacademy.online.